Japanese railway workers face enforced “smile scans” every morning in a bid to boost their customer services, it has been claimed.
More than 500 staff at Keihin Electric Express Railway are expected to be subjected to daily face scans by “smile police” bosses.
The “smile scan” software, developed by the Japanese company Omron, produces a sweeping analysis of a smile based on facial characteristics, from lip curves and eye movements to wrinkles.
After scanning a face, the device produces a rating between zero to 100 depending on the estimated value of the fulfilled potential of a person’s biggest smile.
For those with a below-par grin, one of an array of smile-boosting messages will op up on the computer screen ranging from “you still look too serious” to “lift up your mouth corners”, according to the Mainichi Daily News.
A growing number of service industries are reportedly using the new Omron Smile Scan system for “smile training” among its staff.
Workers at Keihin Electric Express Railway will receive a print out of their daily smile which they will be expected to keep with then throughout the day to inspire them to smile at all times, the report added.
By Danielle Demetriou in Tokyo
Published: 1:23PM BST 06 Jul 2009
Source: The Telegraph